Effective on 1 September 2019
These Terms & Conditions (hereby referred to as "Terms") serve to govern the use and access of our dashboard and correspondence with our subcontracted social media account managers (hereby referred to as "Services"). Please go through these Terms carefully and thank you for looking into our Terms, as they are important to understand!
When we use the words "CrushInfluencer," "we,", "our," or "us" throughout this policy, we're referring to CrushInfluencer, which is understood as the company that connects "brands" with Influencers listed as "customers".
Services we provide are strictly unavailable to children under the age of 18. If a child under the age of 18 has provided us with their information without a consenting parent/guardian, please contact us immediately.
These Terms remain in effect until the end of the Customer's billing cycle. The Customer is entitled to cancel their contract with us without prior notice or given reason. The Customer is required to cancel their billing at least ONE (1) day prior to the following billing cycle. Otherwise, the Customer is obliged to fulfil the last month of billing prior to cancellation. Please note that pausing an account does not cancel the subscription and related charges.
The Customer is due to be billed on the 31st of March for the provision of Services from the 31st of March to 30th of April 2017.
Scenario 1 - The Customer cancels on 31st of March: The Customer will still pay for services supplied for the periods of 31st of March - 30th April 2017. The Customer will not be billed on the 30th of April, for the month of May.
Scenario 2 - The Customer cancels before 30th of March: The Customer will not pay for the periods of 31st of March - 30th April 2017. The Customer shall not receive any Services after the 30th of March.
It is possible that CrushInfluencer makes discount codes available for the subscription.
-100% CODES are effective only once, meaning that it covers the first subscription, after that, the customer is billed normally during his stay on the platform.
Please be aware that we can not issue refunds if you haven't cancelled your account before the billing.
Otherwise known as "Superior Force," a "Force Majeure" is understood as natural disasters, including fire, flood, earthquakes, storms, hurricanes, other natural disasters, war, invasion, acts of hostility, civil war, rebellions, revolutions, insurrections, military coups, terrorist activity, suspension of electricity or phone services. No party is considered liable under said events. Should the Service to the Customer be postponed, suspended, or cancelled under Force Majeure, both the Customer and the Company agree not to hold any party liable.
Refund requests are reviewed on a case by case basis. The refund policy as described in the Terms of Service does not serve as a guarantee of refund. Typically, only new subscribers may be eligible for a refund. Multiple factors are taken into consideration, of which may include (but not limited to): amount of account management provided, amount of followers received, date of subscription, events of force majeure, contract period binding, subscription type, past experience with the Service, account manager feedback, targeting as defined by the Customer.
Refunds for annual subscriptions are provided at the sole discretion of the Company. Refunds are not provided for annual subscriptions if the Service is provided as stated. Fulfillment of Service results in cases of non-refund. Should a refund for an annual subscription be provided at the discretion of the Company, the Company may offer only partial refund in accordance to the remaining time on the Subscription minus discount offered on the price.
Should a refund request be submitted by the Customer due to the Customer not being aware of a recurring subscription, the Company are able to fulfil said requests at its sole discretion. Generally, it is the responsibility of the Customer to understand the nature of their Billing Agreement, which is expressly mentioned on the Pricing section of the Website, as well as during the checkout process of the Company's designated payment provider.
Should the Customer cancel the Billing Agreement with the Company in an untimely fashion, the Company are able to fulfil said refund request at its sole discretion. In most instances, the Customer is offered Services for the rest of the paid month. Should an untimely cancellation occur within a reasonable timeframe as determined by the Company, the Customer may be eligible to a refund.
Should the Customer enter an additional billing agreement with the Company that renders the first billing agreement obsolete, the Customer may be double-charged by mistake. In such instance, the Company shall always endeavor to refund the Customer in a reasonable timeframe as determined by the Company.
If you believe you should be issued a refund, please reach out to our support team with full details of your request. While we strive to be as fair as possible when reviewing a refund request, please keep in mind that refunds are usually provided only in extreme circumstances.
Thank you for your understanding and cooperation. Let's grow your social media together!